Support

As standard, all Precoded purchases include one year’s support via our dedicated support website, which features discussion forums and an ever-expanding knowledge base.

Before submitting a support request, please check the knowledge base and existing discussions, as it’s possible we’ve already answered your question for another user.

Visit the Precoded support website (coming soon…)

Please note:
  • Our support hours are Monday to Friday, 10am to 5pm (UK time / GMT), except for public and staff holidays.
  • We are currently a very small team and we’ll do our best to answer your support request as soon as possible, but delays will sometimes be unavoidable.
  • We only provide support for issues relating to the use of the products we sell and are not in a position to provide assistance with issues relating to general use of HTML, CSS, Javascript, PHP and other coding languages or web technologies. We also cannot provide support for third party plugins, web hosting, or general WordPress, MailChimp or Campaign Monitor issues.
  • We regret that we cannot provide support via email or telephone.